Covid-19 Rules

Procedures with Clients who have been Vaccinated

  • Temperature control at customer’s arrival
  • The clients which have already been vaccinated are automatically exempted from the requirement of RT-PCR testing upon arrival in the Autonomous Region of Madeira. In this case, the tourist/individual will have to present a document certifying that the carrier has been vaccinated against Covid-19, according to the stipulated plan and respecting the period of activation of the immune system foreseen in the SPC (Summary of Product Characteristics).
  • A tourist / individual who has tested positive within the last 90 days may be exempted, provided that he/she has a medical document proving and certifying that he/she has recovered from the COVID-19 disease and that it occurred within the last three months
  • It is recommended by the Regional Government of Madeira that any official document of this kind should be uploaded to the Madeira Safe Site before travelling, for a more successful process upon arrival.

Other procedures

  • Temperature control of customers upon arrival and hand disinfection.
  • Proof of Covid-19 Test must be done at least 72 hours before or should be done upon arrival at Madeira International Airport.
  • If you have had the test done at the airport, you should remain inside the room until you get the result of the test from the competent authorities.
  • If requested for identification documents, please send them to the following email address:, no contact is preferred.
  • The room keys will be disinfected in front of customers before they are handed out.
  • (If the client prefers, we have Mobile Key, but the App download is required.
  • Communicating to customers the Hotel’s best practices and operation/procedures.
  • (EX: Prior scheduling of breakfast time, wearing a mask, hand disinfection, social distancing, etc.).
  • Avoid cash payments, if possible give preference to ATM cards or contactless credit cards.
  • We don’t provide any touristic information in paper or other types of flyers.
  • Advance booking of breakfast time and Check-Out time.

Compliance with the established Rules in the "Healthy and Safe Establishment Declaration”

All Hotel employees have received specific information with meetings and training on Covid-19 related internal protocol and all its updates whenever necessary, including basic prevention precautions and their proper procedures on how to do them correctly:
  • Hand hygiene
  • Respiratory label
  • Blowing your nose
  • Social Conduct
As well as enforcing all Directorate General of Health (DGS) guidelines on the cleaning of all surfaces/areas and treatment of clothing in establishments.

The establishment is provided with:

  • Sufficient personal protective equipment for all workers.
  • It also has individual protection available for sale to customers (individual kit).
  • Dispensers of alcohol-based antiseptic solution or alcohol-based solution in all public areas including Reception.
  • Properly marked social distancing measures as well as acrylic protections to protect customers/employees.
  • A place to isolate people who can be detected as suspected or confirmed cases of COVID-19.