Privacy Policy

Hotel Madeira is committed to protecting your privacy and ensuring a high level of trust and transparency in how we collect and use personal data.

1. Personal Data We Collect

We may collect personal information in the following cases:

  • When you make a reservation.
  • When you send a request for information or a quote.
  • When you register for events or services.

The personal data collected may include your name, contact details, booking information, and payment details.

2. How We Use Your Data

Your personal information is used exclusively to:

  • Process and manage reservations.
  • Provide guest services and event support.
  • Improve our services through internal statistical analysis.
  • Share offers and news (with your consent).

We do not share your data with third parties, except where required by law.

3. Direct Marketing

When personal data is processed for direct marketing purposes, including profiling, you have the right to object at any time. If you object, Hotel Madeira will immediately stop processing your data for these purposes.

Requests may be sent to our Data Protection Officer:

4. Cookies

Like most websites, we use cookies to enhance your browsing experience, analyze traffic, and personalize content.

  • You can manage or disable cookies in your browser settings.
  • Disabling cookies may affect certain features of the website.
  • No personal data is stored in cookies that could identify you directly.

5. Security

We apply strict security measures to protect your personal information:

  • Data is stored securely with restricted access.
  • All pages that require personal data entry are protected by SSL encryption.
  • Payment details, when requested, are transmitted securely.

6. Your Rights (GDPR)

As a data subject, you have the following rights:

  • Access your personal data.
  • Request rectification or erasure.
  • Restrict or object to processing.
  • Request data portability.
  • File a complaint with the Portuguese Data Protection Authority (CNPD).

Requests can be made at any time via dpo@hotelmadeira.com.

7. Data Controller

The entity responsible for processing your data is:

  • Hotel Madeira – Funchal, Portugal